Agency Call Schedule
For general agency related questions, contact:
Jude Smith, 616.389.6362
Nancy Watson, 616.432.6962
Denise Hieftje, 616.389.6357 (Main contact, Central UP)
Jane McGookey, 616.432.6967 (Main contact, Eastern UP)
These staff members are supervised by Nancy Ullrey, Regional Agency Manager (616.389.6358).
For children’s backpack programs interested in collective ordering of purchased products, contact Jerry Knapp at 616.432.6970.
For mobile pantry emergencies ONLY (i.e. your truck is running late), contact Ryan VanMaldegen at 616.389.6360.
If the Branch manager is unavailable, or you’ve tried unsuccessfully to resolve the issue together, use the Comstock Park information above.
Agency Pickup and Shopping Hours
Please note all transactions must be completed 15 minutes before the pick up and shopping area closes; you may finish loading during the remaining time.
Mondays: 10 am – 4 pm
Tuesdays thru Thursdays: 9 am – 4 pm
Fridays (Comstock Park): 9 am – 12 pm; 1 – 4 pm
Fridays (Benton Harbor and Cadillac): 9 am – 4 pm
Closures due to weather will be listed on www.wzzm13.com by 7:15 am, under “West Michigan Food Bank” or “Feeding America West Michigan”.
Need help with our online ordering system?
Start with a 1 page explanation here or our video tutorials here. You can also find more tips & tricks here and answers to frequently asked questions here. Instructions on submitting household counts (for grocery programs taking USDA) are on the USDA Agreement. If during ordering you see the message “You are over the limit for highlighted items” but do not see any highlighted items, click on any tab (example Orders), then click Order Entry again. The error will go away.
Reminder for depot and delivery participants:
Depot and delivery orders are due 2 business days before the depot at noon – THIS INCLUDES ALL ADD-ONS! We regret to inform our depot and delivery agencies that we cannot send popsicles or ice cream on depots or deliveries as our refrigerated trailers are not cold enough to keep those products intact.